Terms & Conditions

Terms & Conditions

Effective Date: 28-08-2025
Welcome to niltulypetshop. By accessing, browsing, or purchasing from our website (www.niltulypetshop.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

  • niltulypetshop (“we,” “our,” or “us”) is an online e-commerce platform specializing in pet food and related products.
  • These Terms & Conditions apply to all visitors, customers, and users of the site.
  • By using our website, you confirm that you are at least 18 years of age or have parental/guardian consent.

2. Products & Availability

  • We strive to provide accurate descriptions, images, and details of our products. However, colors, packaging, or formulations may vary depending on manufacturers.
  • Product availability is subject to stock levels. We reserve the right to discontinue or update products without prior notice.
  • All products are intended for pets only, not for human consumption.

3. Pricing & Payment

  • All prices listed on our website are in BDT, inclusive/exclusive of applicable taxes (as specified).
  • We reserve the right to change prices at any time without prior notice.
  • Payment methods accepted: [Cash on Delivery, Online Payment Gateway, Bank Transfer, Mobile Banking, etc.]
  • Orders will only be processed once full payment (if prepaid) is received and confirmed.

4. Orders & Acceptance

  • By placing an order, you make an offer to purchase our products under these Terms & Conditions.
  • Order confirmation will be sent via email/SMS after successful placement.
  • We reserve the right to cancel or refuse any order due to:
    • Incorrect pricing or product information
    • Stock unavailability
    • Fraudulent or suspicious activity

5. Shipping & Delivery

  • We deliver within nationwide.
  • Delivery times may vary depending on your location, stock, and courier partner. Estimated delivery time will be provided at checkout.
  • Shipping charges will be calculated and displayed during checkout.
  • We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances.

6. Returns, Refunds & Exchanges

  • Returns or exchanges are only accepted for defective, damaged, or incorrect products.
  • Products must be unused, unopened, and returned within 3 days of delivery.
  • Refunds will be processed within 7 working days after inspection of returned items.
  • Perishable goods (e.g., opened pet food) are non-returnable.

7. User Accounts & Responsibilities

  • You may be required to create an account to place orders. You are responsible for maintaining confidentiality of your account information.
  • You agree not to use false information, impersonate others, or misuse the website in any unlawful manner.
  • We reserve the right to suspend or terminate accounts that violate our policies.

8. Intellectual Property

  • All content, including text, graphics, logos, images, product descriptions, and website design, is the property of niltulypetshop and protected under copyright and trademark laws.
  • You may not copy, reproduce, or use our content without written permission.

9. Limitation of Liability

  • We strive to ensure accuracy and quality of products, but niltulypetshop is not liable for:
    • Misuse of products by customers
    • Allergic reactions or health issues caused to pets (consult a vet before introducing new food)
    • Technical errors, delays, or interruptions of service

10. Privacy & Data Protection

  • Customer information is collected and stored as per our Privacy Policy.
  • We do not sell, rent, or misuse customer data.

11. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of Bangladesh.
  • Any disputes arising will be subject to the exclusive jurisdiction of the courts in Dhaka.

12. Changes to Terms

  • niltulypetshop reserves the right to update or modify these Terms & Conditions at any time without prior notice.
  • Continued use of our website after changes indicates acceptance of the updated Terms.

13. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us:

📧 Email: admin@niltulypetshop.com
📞 Phone: +880 1875075751
📍 Address: Foyslake Imperial Hospital beside Akbor Sha, Chattogram.

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